Clear, honest answers about our services — with everything you need to know before booking your visit to Darcy Grace.

Where is Darcy Grace Hair and Beauty?

Darcy Grace is based in Petts Wood (BR5 1LY), conveniently serving clients from Chislehurst, Orpington, Bromley, Bickley, Beckenham, Shortlands, West Wickham, Hayes (Bromley), Sidcup and Eltham.
Our salon is easily accessible by car, train, or public transport, with parking available on-site. We recommend booking a consultation to plan your visit and meet your stylist.

👉 *Book a consultation to plan your visit and meet the team.*

Do I need a consultation before booking?

Yes. A consultation allows us to assess your hair, discuss your goals and recommend the most suitable stylist and service for you.

👉 *Consultations can be booked online and are the best first step if you’re unsure what to book.*

How do I book an appointment?

You can book online 24/7 via our booking system, or speak to the team in-salon for personalised advice.

👉 *Click **Book Now** to secure your appointment instantly.*

What experience levels do your stylists have?

Our team is structured across multiple experience levels, from Graduate Stylists to Creative Directors. All stylists are fully trained and supported, with pricing reflecting experience and demand.

👉 *Not sure who to book with? Choose a consultation and we’ll match you to the right stylist.*

Why do prices vary between stylists?

Prices are based on stylist experience, advanced training, and demand. This gives clients flexibility while maintaining the same Darcy Grace standards across the salon.

👉 *View pricing during booking or ask us to recommend the best option for your budget.*

Are there any hidden costs?

No. All prices are transparent and confirmed before your appointment begins. Any additional treatments are discussed and approved with you first.

👉 *A consultation ensures complete clarity before booking.*

What is a hair system?

A hair system is a non-surgical hair replacement solution designed to restore the appearance of natural hair. It is custom-fitted, discreet and tailored to your lifestyle.

👉 *Book a confidential consultation to see if a hair system is right for you.*

Will a hair system damage my natural hair?

When applied and maintained correctly, hair systems do not damage natural hair. Our team is fully trained in safe fitting and aftercare.

👉 *Professional fitting and maintenance are key — book with an experienced specialist.*

How long does a hair system last?

Lifespan varies depending on lifestyle, maintenance and system type, but typically ranges from several months with proper care.

👉 *We’ll explain realistic expectations during your consultation.*

Can I exercise, shower and swim with a hair system?

Yes. Modern hair systems are designed for everyday life, including exercise and swimming, with appropriate aftercare.

👉 *We’ll guide you on maintenance routines tailored to your lifestyle.*

Is a colour consultation really necessary?

Yes. Colour consultations allow us to assess your hair history, condition and goals, ensuring results are realistic, achievable and beautifully tailored to you.

👉 *Booking a colour consultation is the safest way to achieve your desired result.*

What makes Darcy Grace colour services different?

Our colour services focus on hair health, longevity and bespoke results. We use advanced techniques, premium products and personalised formulations rather than one-size-fits-all colouring.

👉 *Book a consultation to experience truly bespoke colour.*

Do you offer personalised colour services?

Yes. All colour services are fully customised based on your hair condition, desired result and maintenance preference.

👉 *A colour consultation is strongly recommended before booking.*

I’ve had a bad colour experience elsewhere — can you help?

In most cases, yes. Corrective colour requires expert assessment and a long-term plan to protect hair integrity while achieving improvement.

👉 *Book a colour consultation so we can advise honestly and safely.*

How often should I colour my hair?

This depends on your colour choice, natural regrowth, and hair condition. Your stylist will recommend a maintenance schedule during your appointment.

👉 *Pre-booking helps maintain consistency and optimal results.*

Are your treatments suitable for damaged or coloured hair?

Yes. We offer professional treatments designed to strengthen, repair and support coloured and chemically treated hair.

👉 *Ask your stylist to add a treatment to your colour service for the best result.*

Are your treatments suitable for damaged hair?

Yes. We offer a range of professional treatments designed to strengthen, repair and improve hair health.

👉 *Book a consultation so we can assess your hair and recommend the right treatment.*

How often should I get my hair cut or coloured?

This depends on your hairstyle, hair type and colour. During your appointment, your stylist will advise on ideal maintenance intervals.

👉 *Regular bookings help maintain your results — secure your next visit before leaving.*

What is your cancellation policy?

We require notice for cancellations or changes. Full details are provided during booking and in your confirmation email.

👉 *Managing your booking online makes changes quick and easy.*

What if I’m running late?

Please let us know as soon as possible. We’ll always do our best to accommodate you, though services may need adjusting.

👉 *Arriving on time ensures the best possible result.*

Can I bring someone with me?

To maintain a calm and focused salon environment, we ask that only clients attend appointments unless otherwise agreed.

👉 *If you have specific needs, please contact us before booking.*

Still have questions?

If you don’t see your question answered here, our team is happy to help.

👉 *Book a consultation or contact us directly — we’ll guide you every step of the way.*